The hotel is very well located, one step away from the main highlights at the historic district. The room had a good size and all amenities we needed. Breakfast was very good, with some optional free extras that we could ask the staff for and every day they had something different (eg: different eggs, different cakes, different fruits etc). All the Staff was very gentle and extremely polite and respectful.
Diogo
november 2024
We had a very last minute reservation for our crew, who were delivering a yacht to the island. The crew were soaked, cold, and wet, and the hotel kindly allowed a very early check in, packed lunch breakfast, and went out of their way to be flexible with them. It was really appreciated and a good example of going beyond expectations in the name of customer service. Johnathan on reception, exceptonal.
R1v
november 2024
Super friendly staff. Very clean. Room and buffet and common areas. Great breakfast. We had a "Junior Suite with Balcony and Sea View." The balcony looked out over the water. It had a huge bathroom with a giant tub. Short walk to the Portas da Cidade (city gates) of downtown. Water, Nespresso, and tea in the room, and they stock it every day. Pingo Doce convenience store next door. They have some parking passes for the underground garage. If you have a car, ask when you check in to see if one is available. It's €5/day, but it's much more convenient than dealing with street parking or paying for a different lot.
Lawrence
mars 2024
Wonderful breakfasts, big room (like 1 bedroom apartment), helpful staff, great location. In the winter season (low for tourism) we could easily to find an available spot for parking near the hotel along the shore (free from 7pm until 8am)
Elena
februar 2025
The hotel is well located by the waterfront in Ponta Delgada and easy walking distance to all city attractions. The staff were responsive before and during my stay. My room was adequate for my needs, but I would consider a larger room next visit. The breakfast was limited with both egg options being overcooked, but there are a la carte options that I only noticed the second day to make a fresh omelette, toastie or yogurt, fruit and granola. The coffee was great!!! Overall I enjoyed my stay.
Natasha
mai 2024
Our stay in the hotel was fabulous and exceeded our expectations. The spacious apartment was beautiful with a nice view over the guest harbour. We ended up extending our stay for eight more nights! Everything was perfect. Perfect location and housekeeping kept our room super clean. Buffet breakfast was great. Especially we liked the possibility of additionally ordering from a separate breakfast menu which was available on every table. We enjoyed our stay and can highly recommend this hotel to all visitors!
Risto
desember 2024
The breakfast was excellent, the staff were wonderful; they went beyond being friendly and helpful! Much appreciated!! The room was spacious, comfortable and clean. The location was so convenient to everything and we enjoyed walking along the waterfront as well as the views of the city and accessibility to the tours and attractions of this beautiful city! We loved every minute of our stay and especially at Hotel Gaivota - would highly recommend it to anyone!! Thank you!
Lynn
september 2024
Very helpful front desk, very good breakfast, clean. Good location about 900 m from the center
Yaari
oktober 2024
The location is perfect- right on the harbor, easy walk to everything downtown. Room was very comfortable and modern. Breakfast was varied and fresh each day. Staff was warm and very helpful.
Speirs
desember 2024
Great location right in the harbour watching boats/ ships coming and going Rooms were very clean
Lee
april 2025